Return Policy

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At Rusted Window, we want you to be delighted with your purchase. Because many of our products are custom-designed, made-to-order, seasonal, or carefully curated in limited quantities, we do not accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us at info@rustedwindow.com within 7 days of delivery. Claims submitted after 7 days of delivery cannot be guaranteed for replacement or refund consideration.

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To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item, packaging, and any damage

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund to the original method of payment.

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Please Note:

• Claims for damaged, defective, or incorrect items must be submitted within 7 days of delivery.

• Shipping fees are non-refundable unless the item received was damaged, defective, or incorrect.

• For approved returns related to damaged or defective merchandise, we will provide a prepaid return label or instructions for returning the item.

• Refunds are processed within 3–5 business days after the returned item is received and inspected. You will receive an email notification once your refund has been issued.

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We appreciate your understanding and support of our small business. Thank you for shopping with Rusted Window.